the credit card company made me cry
I was just about to turn in early last night when I spotted a letter addressed to me. As I opened it and read the contents, I burst into tears. Now, I usually only cry when frustrated, and these were definitely tears of frustration.
About 6 weeks ago there was a huge fradulent charge on my AMEX from Bell Mobility. I called both Bell and AMEX and they claimed they were both looking into it. Well, the letter read: "as of today, the merchant has not provided us with the information we need to resolve this matter" and they're reinstating the $700 fee to my card which apparently can be adjusted accordingly after I pay it. Ya right.
I couldn't sleep at all because I was so angry, and called Bell first thing this morning. They are still looking into it — and I have been "escalated", but they say that AMEX never contacted them (but they won't contact AMEX) and I'd imagine that when I phone AMEX, they'll say that the merchant has to contact them. I can't call them just yet, I just can't deal with it right now. I'm exhausted.
All I can say is that this had better be resolved by the time I get my next AMEX bill and Bell had better give me lots of loving and attention.